Upper East Side Dental Office Policies

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We know you have many choices when choosing a Dentist. So we have made requesting a Murray Hill dental appointment a simple process via our Website.

I request that you respect the time that we have reserved for you in our schedule. If you must change your appointment please do so at least 48 hours prior to the reserved time. At our Upper East Side Dentistry office we are very understanding regarding any unforeseen business or personal emergencies, however, same day cancellations or failure to arrive for your reserved appointment may incur a charge of $200.00 for every hour of your appointment.

In effort to facilitate the confirmation of your appointments please provide your email address and mobile phone number. You may elect to receive email and / or text reminders as well as telephone reminders or a combination of the choices.

Insurance & Billing

Dr. Lattinelli is an “Out-of-Network” provider, but works with your PPO/PDP dental insurance plan. You will be charged the difference between his fee and the reimbursement received from your dental insurance company. Our office will be happy to file your insurance claims for you.

My goal is to reduce client “out of pocket” expense for necessary dental care by collecting from you just the estimated co-payment when services are provided. My staff is expertly trained at providing all of the necessary information to the insurance carriers so that claims are reimbursed expeditiously. Our request from you is that you are certain that the information that you provide us with is correct. Nearly 90% of all claims are sent electronically and are settled within days. If a claim that we have made on your behalf is not paid by your carrier within 60 days we will require that you settle your account with us immediately. We promise that we will continue to assist you in the collection of any and all benefits that may be owed you for the outstanding claim.

Cancellation Policy

Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. Appointments cancelled in less than 24 hours may be subject to a cancellation charge.